This privacy policy applies to
SCR Sales and Lettings at www.scrsalesandlettings.co.uk (the Website)
SCR Sales and Lettings will not supply your contact details to any other person, third party or company without your permission or unless we are required by law to do so. SCR Sales and Lettings only uses the information you provide for our own records and in support of the service we provide to you, the user.
By using the Website you consent to this policy.
Information we collect
We will collect personal data on the Website only if it is directly provided to us by you, the user, e.g. your name, email address and telephone number, and therefore has been provided with your consent. Normally you will provide such details if you enquire with us using our contact form. You may also decide to provide personal data to us via email communication, this data will also be considered to have been provided by consent. The choice of how much information you provide to SCR Sales and Lettings is yours.
We also use analytical and statistical tools that monitor details of your visits to the Website and the resources that you access, including, but not limited to traffic data, location data, weblogs and other communication data (but this data will not identify you personally).
Use, storage and disclosure of your information
We may hold and process personal data that you provide to us but we will not transfer, share, sell, rent or lease your personal data to third parties.
The information that we collect and store relating to you is primarily used to enable us to provide our services to you, and to meet any contractual commitments to you. In addition, we may use the information for the following purposes:
To notify you about any changes to our business or website, such as improvements or service / product changes.
If you are an existing customer, we may contact you with information about goods or services that you have previously expressed interest in.
If you are a new customer we will only contact you when you have indicated you would like us to contact you.
Disclosure of your information
We may disclose your information to regulatory bodies to enable us to comply with the law.
Where we store and transfer your data
As part of the services offered to you, for example through our Website and email, the information you provide to us may be transferred to and stored in countries outside of the European Economic Area (EEA) as we use remote website server hosts to provide the Website and some aspects of our service. This is generally the nature of data stored in the Cloud.
SCR Sales and Lettings takes reasonable steps to ensure the security of all information it collects, including that the information is protected from misuse and loss and from unauthorised access, modification or disclosure. For example, your personal information may be stored and maintained in a secure cloud-based environment, which can be accessed only by authorised personnel. Some of these services are hosted by third parties outside of the European Economic Area (EEA).
Security
The transmission of information via the Internet or email or information stored on servers accessible through the internet cannot be guaranteed to be fully secure. Although we will do our best to protect your personal data, we cannot guarantee the security of data while you are transmitting it to our site. Any such transmission is at your own risk. Once we have received your personal data, we will use procedures and security features to try to prevent unauthorised access.
Third party links
You may find links to third party websites on our Website. These websites should have their own privacy policies, which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.
Website and cookies
Retaining your personal data
We will retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, audit or reporting requirements. We may also retain your personal data for a reasonable period afterwards to allow us to respond to any follow up enquiries.
Your rights in relation to personal information:
Your rights in relation to how organisations process your personal data have been significantly enhanced under the new General Data Protection Regulation 2018. The following sets out how SCR Sales and Lettings will ensure we meet all of these increased rights.
1. The right to be informed
Your right to be informed about the personal data we are processing is set out in this Privacy Policy which will be regularly reviewed to ensure you are provided with accurate information.
2. The right of access
You may request access to your personal information collected by SCR Sales and Lettings. Please send an email to This email address is being protected from spambots. You need JavaScript enabled to view it. and we will endeavour to respond as soon as possible and in any event within one calendar month of receiving your request. There may be some legal or regulatory reason why access is denied or amendment refused. If this is so, we will tell you why.
3. The right to rectification
If you believe any of your personal information held by SCR Sales and Lettings is not accurate, complete or up-to-date,
SCR Sales and Lettings will take reasonable steps to correct the information. You can make a request for rectification verbally or in writing. To request that your personal information be corrected or updated, please send an email to This email address is being protected from spambots. You need JavaScript enabled to view it.. We will respond to your request within one calendar month.
4. The right to erasure
Also known as the right to be forgotten, you can now request for your personal data processed and held by us to be erased, unless there is another legal requirement for us to continue to store or process that data, in which case this will be explained to you in response to your request. You can request for us to erase your data either verbally or in writing. We will respond to your request within one calendar month.
5. The right to restrict processing
Similar to your right to request erasure of your personal data, you can request we restrict processing where you have issues with the content of the information we hold or with how we have processed your data. In these cases we would only apply the restriction for a certain period of time while we consider your request for doing so. You can request us to restrict processing either verbally or in writing. We will respond to your request within one calendar month
6. The right to data portability
Where technically feasible we will endeavour to provide you with a copy of your personal data in a format that can easily be transferred to another organisation. We will respond to your request within one calendar month. Please note this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
7. The right to object
You have the right to object to us using your data for marketing purposes or where the processing is based on legitimate interests.
8. Rights in relation to automated decision making and profiling
SCR Sales and Lettings does not process any personal data for automated decision making or for profiling as defined by the Regulation.
Please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. to exercise any of your rights as above.
Complaints
If you have a complaint about the handling of your personal information, please write to the address provided above or send an email to This email address is being protected from spambots. You need JavaScript enabled to view it..
Changes to this Privacy Policy
This privacy policy may change from time to time particularly as new rules, regulations and industry codes are introduced. Any changes to the Privacy Policy will be posted on our Website. If we consider that the changes are material we will notify you by email.
